Processing, Packaging & Shipping Policies

ORDER PROCESSING
Orders are processed in the order in which they are received - likely within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: USPS transit times are not a reflection of our production time. Order processing times may vary, depending on volume of orders during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days.

PACKAGING
You will find that the packaging product is also reused! ProFound Treasures commits to upcycling and reusing products in an effort to limiting single use plastics, unnecessary trash, and certain production costs. Please note that some packaging may be sourced from outside agencies and has chosen purely based on the durability of providing safe transport for our fun and unique products. We are not at all affiliated with any other branding, logo, or agency names. We only strive to get your product to you safely while impacting the environment as little as possible.

SHIPPING

Shipping only available in the United States at this time.

ProFound Treasures uses USPS ground Flat Rate shipping

Shipping charges incurred in connection with the return of a product are the responsibility of the customer and are non-refundable.

Customers are responsible for shipping cost to ProFound Treasures.

WRONG ADDRESS

If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.

You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.

Please contact ProFound Treasures immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.

Use the link below to see if your package is eligible for an interception.

Intercept a Package.

DAMAGED ITEMS

We take care in packaging your items with multiple layers of protection. Sometimes however, the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at info@brightblackcandles.com within 3 business days of receiving your order with a photo, your order number, and we’ll take care of you.

LOST OR STOLEN PACKAGES

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. While we are not liable for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address, if you realize that a shipping address was incorrectly entered before we ship your package, we will gladly make the change in our system for you.

After placing your order, you will receive multiple messages throughout the fulfillment process to make sure you're aware your package is on the way. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.

Please Note: At this time, we are unable to replace missing or stolen packages.

Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.

We accept orders 24 hours a day, 7 days a week. Orders are typically sent via USPS Priority Mail from Durham, NC. USPS Priority transit times vary per state but generally deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.